When you send in a lot of inventory to Amazon, it is important to make sure that there are no barriers between your product and your buyers. Items that are sitting in a warehouse but unable to be seen by your customers just represent money that is tied up and not making you more money. This article will show you how to make sure that all of your items that you think are for sale are actually available. No one wants their money to just sit on a warehouse floor!
When you login, go to the Tabs in the Seller Dashboard.
Select Inventory-Manage FBA Inventory
On the first drop down menu on the left hand side of the screen, select “Error Status”.
Second drop-down menu select “Items with errors”.
Click the top of the column marked “Fulfillable”. This will sort the items and only show you the ones that Amazon currently has in its warehouse that currently have errors preventing them from being sold.
Open another Amazon tab in your web browser, this saves you from having to flip back and forth between the reports and the individual items.
Go to “Manage Inventory” on the new tab.
Look up the Merchant SKU, ISBN, EAC, or any other piece of information that it takes to find the item with errors in your inventory.
Determine the cause of the error.
If it says Inactive, try to relist it, paying attention to the condition you have it listed under. If the condition is Used or Collectible, there is a good chance that it should be listed as the other type (Used or Collectible). As a general rule, Toys and Games that are no longer in production are listed as Collectible, but it is not a hard and fast rule. Some exceptions apply.
If you use a third party listing program, sometimes your items are listed as Used when they should be Collectible, or Collectible when they should be Used.
There are two options:
You can “create a removal order”, you can do this by clicking the drop down box under the “Actions” column. This will cost you $ 0.50 (as of 15May2013). When you create your removal order, make sure that you type in the number of items you want returned in the “Fulfillable Qty” column above the number of items that Amazon has on the next screen.
You can list the product at Ebay, (Shopify, Etsy, or any other online site) and use Amazon’s Third Party Fulfillment service to have it shipped from the warehouse directly to your customer. The cost will vary based on the size and type of item. To use this service, click “Create a Fulfillment Order”, once you have sold it to someone else.
Once you have created removal orders for the items that had errors (or listed them on another site), just wait to ge tthem back in the mail. Once you receive them, list them through Amazon’s interface as new items in your inventory, marking them as Used or Collectible as required. Send them back in, and sit back and wait for the paycheck!