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My UPC is on Amazon, but my product is not!

My UPC is in Amazon, but my product isn’t!
My item is not in Amazon’s catalog, but the UPC is already being used!
I want to sell a puzzle, and there are 15 other puzzles with the same UPC!

These are all part of the same problem, today I will tell you how to fix it.

I have run into a problem a few times, where the item that I want to sell has many variations listed on Amazon. It just does not have the variation that I want. The problem is I am confronted with two options, to select a product that Amazon has in its catalog, or to create a new product. The product I want does not have a listing. When I create a new listing, and I enter the UPC, it tells me the listing already exists, so I can’t make a new one! How do I get around this? The answer is to put all the information into an existing ASIN, and then have customer support split the pages up appropriately.

Most often this is with puzzles, although I have run into the same problem with printer ink, some types of books, some dead tech, or collectibles as well. I have noticed this problem when there are a lot of variations, like on Furbies. Here is how to fix that problem.

The first thing to realize is that this is going to take a day or two. The basic process is as follows:

1) Input all of the information for your product on a listing for a different product. (Make sure to include pictures and a great description!)

Screenshot 2015-08-26 20.54.39

2) Contact customer support, and let them know that the information you entered was for a different product, and provide proof that your item is different that the one on the listing.

3) Wait for the response from customer service to fix the listings for you.

Screenshot 2015-08-26 20.54.18
I have come across this problem several times, and it always made me worry. Here are the things I worried about, and here is why you shouldn’t worry at all.

Worry 1: If I put in information on a product that doesn’t match, I will mess up the original listing.
If you have been selling for a while, you have received emails notifying you that an ASIN has changed some information. This is because when another seller wants to modify a listing, a notice goes out to people listing against that ASIN. this gives sellers a chance to fix or dispute the information. When you make the changes you are attempting to make, you are not going to impact the original listing.

Worry 2: The two products information is going to get jumbled up, and both listings will be junk.
For the same reasons as worry number one, this is not going to happen. Just trust in the system and it will work out fine.

Worry 3: When I create the listing, it won’t allow me to put in the pictures, because it is against a current ASIN.
You are correct, Amazon will not allow you to upload pictures over an existing ASIN. However, in the “My Offers” section, you can upload your personal pictures. These are the pictures that Amazon will use when creating your new product page.

Worry 4: What if someone buys it from me before my new product hits the warehouse?
What I did here was create the item as a Merchant Fulfilled (MF) item. This allowed me to put in my pictures, and enter all of my listing details while I was still working on that product. In this case, I priced the puzzle at 99.99, well above value. This ensures that I will have time to change it to FBA and send it to the warehouse after Amazon fixes the listing page.

After all of your information is added and updated, including the age, manufacturer, an awesome description, etc., Amazon will say “Congratulations your item is for sale”. It will be under the item listing that you already chose, NOT the actual item listing you want to sell. Copy down the ASIN, and open a support ticket with Amazon.

Here is the format that I used to successfully complete this process. Remember to send them pictures of the product with the UPC visible.

Customer Support,
I am trying to make a new listing for a puzzle that has multiple variations under the same UPC.
ASIN: B0026RI9O4
UPC: 0021081033428
I put in all the details under : Ceaco Crowd Pleasers – Crazy Harbor
It should be listed as Caeco Crowd Pleasers – The Antique Show
Pictures proving UPC are uploaded to the listing.
Please create new detail page, thank you.

ASIN or SKU (optional): B0026RI9O4
Approximately one day later, I received this response.
Dear Seller,

Thank you for contacting us.

As per your request, I have worked to create new ASIN for SKU:FH-84ZH-119F which earlier was associated with ASIN:B0026RI9O4. I am glad to inform you that new ASIN for this SKU is B013TY0GMU. Your listing is live on Amazon.

Details:

SKU: FH-84ZH-119F

Old ASIN: B0026RI9O4
New AISN: B013TY0GMU

You can check the same from the below link:

http://www.amazon.com/gp/offer-listing/B013TY0GMU/?seller=ARF1P6LGMATY1

Please find the screenshots of the same attached to this email. Kindly note that images of the same will reflect in 24 hours.

This is the same process that you would use if the item that you are using has a UPC, but that UPC is listed under a totally different product on Amazon. Add all your information, open a support ticket (with proof), and let Amazon fix their catalog for you. That is all there is to it! As always, feel free to leave comments below, or email us at Amusingtreasures@gmail.com if you need help.