Today as I was browsing the competitions pricing on some of my higher value items, I realized that they were offering a service that was quick, easy, and added value to the customer. Naturally, those are all things that I would like to offer as well! I found a site, called safemanuals.com where you can download manuals for a wide variety of items. For example, I downloaded a very nice pdf file of the instructions for our Kota the Dinosaur. Since I only learned that you can press down on his butt to make stomping sounds yesterday after watching a video on him, I figured that the instructions would be very helpful for someone else. I added the printed and emailed version to our listing. Any time that you can add extra value for the customer, for little or no time or cost, it becomes a win-win situation. Thank you guys at safemanuals.com. You can also use the free tech manuals that they provide in order to troubleshoot a product, or learn more about it. Information is power, and they are offering it for free.