Category Archives: Common Problems

My UPC is on Amazon, but my product is not!

My UPC is in Amazon, but my product isn’t!
My item is not in Amazon’s catalog, but the UPC is already being used!
I want to sell a puzzle, and there are 15 other puzzles with the same UPC!

These are all part of the same problem, today I will tell you how to fix it.

I have run into a problem a few times, where the item that I want to sell has many variations listed on Amazon. It just does not have the variation that I want. The problem is I am confronted with two options, to select a product that Amazon has in its catalog, or to create a new product. The product I want does not have a listing. When I create a new listing, and I enter the UPC, it tells me the listing already exists, so I can’t make a new one! How do I get around this? The answer is to put all the information into an existing ASIN, and then have customer support split the pages up appropriately.

Most often this is with puzzles, although I have run into the same problem with printer ink, some types of books, some dead tech, or collectibles as well. I have noticed this problem when there are a lot of variations, like on Furbies. Here is how to fix that problem.

The first thing to realize is that this is going to take a day or two. The basic process is as follows:

1) Input all of the information for your product on a listing for a different product. (Make sure to include pictures and a great description!)

Screenshot 2015-08-26 20.54.39

2) Contact customer support, and let them know that the information you entered was for a different product, and provide proof that your item is different that the one on the listing.

3) Wait for the response from customer service to fix the listings for you.

Screenshot 2015-08-26 20.54.18
I have come across this problem several times, and it always made me worry. Here are the things I worried about, and here is why you shouldn’t worry at all.

Worry 1: If I put in information on a product that doesn’t match, I will mess up the original listing.
If you have been selling for a while, you have received emails notifying you that an ASIN has changed some information. This is because when another seller wants to modify a listing, a notice goes out to people listing against that ASIN. this gives sellers a chance to fix or dispute the information. When you make the changes you are attempting to make, you are not going to impact the original listing.

Worry 2: The two products information is going to get jumbled up, and both listings will be junk.
For the same reasons as worry number one, this is not going to happen. Just trust in the system and it will work out fine.

Worry 3: When I create the listing, it won’t allow me to put in the pictures, because it is against a current ASIN.
You are correct, Amazon will not allow you to upload pictures over an existing ASIN. However, in the “My Offers” section, you can upload your personal pictures. These are the pictures that Amazon will use when creating your new product page.

Worry 4: What if someone buys it from me before my new product hits the warehouse?
What I did here was create the item as a Merchant Fulfilled (MF) item. This allowed me to put in my pictures, and enter all of my listing details while I was still working on that product. In this case, I priced the puzzle at 99.99, well above value. This ensures that I will have time to change it to FBA and send it to the warehouse after Amazon fixes the listing page.

After all of your information is added and updated, including the age, manufacturer, an awesome description, etc., Amazon will say “Congratulations your item is for sale”. It will be under the item listing that you already chose, NOT the actual item listing you want to sell. Copy down the ASIN, and open a support ticket with Amazon.

Here is the format that I used to successfully complete this process. Remember to send them pictures of the product with the UPC visible.

Customer Support,
I am trying to make a new listing for a puzzle that has multiple variations under the same UPC.
ASIN: B0026RI9O4
UPC: 0021081033428
I put in all the details under : Ceaco Crowd Pleasers – Crazy Harbor
It should be listed as Caeco Crowd Pleasers – The Antique Show
Pictures proving UPC are uploaded to the listing.
Please create new detail page, thank you.

ASIN or SKU (optional): B0026RI9O4
Approximately one day later, I received this response.
Dear Seller,

Thank you for contacting us.

As per your request, I have worked to create new ASIN for SKU:FH-84ZH-119F which earlier was associated with ASIN:B0026RI9O4. I am glad to inform you that new ASIN for this SKU is B013TY0GMU. Your listing is live on Amazon.


SKU: FH-84ZH-119F

Old ASIN: B0026RI9O4

You can check the same from the below link:

Please find the screenshots of the same attached to this email. Kindly note that images of the same will reflect in 24 hours.

This is the same process that you would use if the item that you are using has a UPC, but that UPC is listed under a totally different product on Amazon. Add all your information, open a support ticket (with proof), and let Amazon fix their catalog for you. That is all there is to it! As always, feel free to leave comments below, or email us at if you need help.

Some quick tips when listing Collectible Games on Amazon

I wanted to just write some quick tips that came to mind while listing collectible games on Amazon. (We are working on some right now.)
1) Make sure that you are reading the product description carefully. Some games have multiple years under the same UPC. Check the cover art, the year written on the box, the year on the instructions, or any other distinguishing dates and marks.
2) Check the other offers that are available for your buyers. Here is a screenshot of a game that we are working on right now.
Screenshot 2015-08-01 14.17.46
If you read the actual offers, you will see that many of the games are not complete. This is a violation of Amazon’s listing policies, and it is very common. Instead of worrying about them breaking the rules though, let’s focus on what it means for us. It means that the first complete set, with a complete box, is listed at $76.00.
This is one of the reasons a lot of repricing software does not reprice against collectibles
3)Replacement parts. If your game is close to complete, then you can usually find the replacement parts on Ebay for cheap, then list the complete game.
Screenshot 2015-08-01 14.36.25
Another idea is to part out your board game and sell the individual pieces. In this case, you can almost make as much from parting out the game as you can from selling it on Amazon. It would just take a little longer, with more steps. Either way, there is value in looking at the game and the pieces.
You can also hold onto the games until you find another one, and put them together.
Good luck, and happy hunting!

Fixing Stranded Inventory from Scanpower

I was searching through my inventory the other day and realized that I had 81 stranded items, totaling several hundred dollars worth of merchandise. These are the steps that I took to get them unstranded, so that they did not have to be shipped back, saving me some money.
Step 1 – Resend the feeds on ScanPower.
Look at your archived shipments, and click the Fix Listing button. Many times that will fix the problem immediately. Unfortunately, this was not one of those times.

Step 2 – Click the “Incomplete” button next to the listing on Amazon.
Screenshot 2015-07-25 23.57.22

Step 3 – Copy the picture from the Amazon listing page by opening the listing
Screenshot 2015-07-25 23.57.49
and then clicking “see this image” underneath the photo on the page.
Screenshot 2015-07-25 23.58.00
Right click the picture, use “Save image as”.
Screenshot 2015-07-25 23.58.12

Step 4 – Upload the newly copied image into the Main Image. Update your price. Click Save.
Screenshot 2015-07-25 23.58.35

Screenshot 2015-07-25 23.58.41

Screenshot 2015-07-25 23.59.14

Step 5 – Be patient! Changes can take up to 15 minutes.
The error seems to be triggered if the item has a picture on the listing, but does not have one as the “Main Image” in the listing details.
If you have any questions, you can contact me at
Good Luck!

Too much inventory sitting in your house?

I have been spending time lately thinking about blocks. Not the ones that we sell sometimes on our site, but the ones that stand in our way. I have been noticing that a lot of inventory was building up inside our house. When I took a minute to think about it, I realized there were various blocks in the way from turning the money we spent on inventory, into money back in our pocket.

There were several stacks of inventory in the house. Some were new items to add to Amazon’s catalog. Some were items that needed to go on Ebay, as they are a better fit for that marketplace. Some were items that needed research to determine just where they had to go to refill our pockets (to buy more inventory). Some need minor troubleshooting or resurfacing. The thing that they had in common was they were not easily listed in Scanpower, so they get set aside. Every item that you set aside, is extra time and money that you are wasting in your business. It takes time to pick an item up and move it around. It takes time to count the pieces and often it gets forgotten to be written down, resulting in having to look them up again. It also takes time to look up the item on Ebay, determine it is worth keeping, and read about the item. If you don’t list it immediately, you will end up doing it again. All of the rework that you do is money directly out of your pocket.

The blocks in this situation for us were mostly pictures. My partner and I disagree on how pictures are to be taken, and how to best fit it into our workflow. When we worked out that problem, more items started disappearing from the house. They are going to the warehouse, or to the customers. That means less money tied up in inventory, and more time available to work on our business. When you notice an area that is getting backlogged, try plotting out your workflow.

For example, for me New Listings (in Amazon) were becoming backlogged. Here is the process that I decided to use.

When listing products in Scanpower, usually if something needed a new listing, I would set it aside. This was resulting in a lot of items getting set to the side.

My new method is to go ahead and create the listing, and then set it aside. There is a box when creating a new item that allows you to enter offer details later. Checking this box allows us to enter our condition notes and price using our preferred method (Scanpower).

Cut and paste the ASIN and the item name into a memo to myself (I prefer using Evernote). The item then gets set aside in a stack for pictures to be taken of later. Now instead of the inventory going into limbo, the research that I have already done is not going to waste. It takes approximately 15 minutes to show up on Amazon when you create a new listing. We are not worried about the delay time, as we don’t need Amazon’s listings until tomorrow.

We like to make small listings and ship them out that day. Any items that needed a new listing will not go in today’s shipment. The next time we do a new shipment, these items have been added to Amazon’s catalog. I cut and paste the ASIN into Scanpower in the beginning of my new shipment. It will ask for the dimensions, and I measure it with the measuring tape staged next to the computer. When the item goes from Pending to Ready, it gets added to the new shipment. Add the pictures that have been taken in the meantime (saved to computer automatically using Eye-fi), and voila! The item is being sent to Amazon’s warehouse in 2 days instead of sitting on a shelf for months.

This method might not work for you, but the important thing to take from this article is that your inventory is the lifeblood of your business. If you find a bottleneck, whether that is research, pictures, listings, or anything else, take active steps to identify and remove your blocks. Your bottom line will thank you. If you need help with a specific block, try out the friendly forums or drop me an email.

Combining FBA shipments that are in the Amazon Queue

We tend to buy a lot of our items at garage sales, thrift shops, Goodwills, and storage auctions. As we carry a lot of single items, when we make shipments, sometimes there are several warehouses to ship to. If there are only one or two items going to a warehouse, sometimes we will not ship those right away. Scanpower allows you to add to an existing shipment when you click ship. What do you do if you have already clicked ship?

Reviewing our outstanding shipments today, we realized there were 2-3 shipments going to the same warehouse. Unfortunately, Amazon does not allow you to combine shipments from the shipping queue. I would like to show you an easy way to combine those shipments, and save yourself some money on inbound shipping.

First, determine if you have outstanding shipments going to the same warehouse. The easiest way to do this is to filter the results on your “Shipping Queue” page.

See the attached pictures for screenshots of how this will look.

Select “Filter Results”, and under the “Status” drop down menu, select “WORKING / READY TO SHIP”. This will show you all of your outstanding shipments.

As you can see from the screenshots, we have several shipments going to the same warehouse.

Under the “Merchant SKU” column inside your shipment, copy the merchant SKU for each item that is in that shipment.

Now for the easy way to re-add them to a batch in Scanpower, so that when you ship out the batch you can combine the shipping.

(A “batch” is just a list of the inventory you are currently working on.)

In Scanpower, either load the batch you are working on, or start a new one.

Click the “Restore” button.

Type in the Merchant SKU (paste) and it will restore the listing, with your description and price to the current batch.

Repeat this process for every item in the batch you want to combine.

In your Amazon Queue, delete the shipment that you are no longer using.

When you are done with the batch in Scanpower, click “Ship”. It will ask you to pick a warehouse, and create a new shipment or add to an existing one.

Copy the “Shipment Name” and “Shipment ID” of the remaining shipment in your Amazon Queue that is going to the same warehouse, and select the checkbox in the top corner of the shipping screen that says “Add to Existing Shipment”.

All done!! Now all of the items that are going to the same warehouse can be shipped in the same shipment.

I hope this post was helpful. If you have any questions about this technique, please write us at

What items in your Amazon warehouse can’t sell right now?

When you send in a lot of inventory to Amazon, it is important to make sure that there are no barriers between your product and your buyers. Items that are sitting in a warehouse but unable to be seen by your customers just represent money that is tied up and not making you more money. This article will show you how to make sure that all of your items that you think are for sale are actually available. No one wants their money to just sit on a warehouse floor!

When you login, go to the Tabs in the Seller Dashboard.
Select Inventory-Manage FBA Inventory
On the first drop down menu on the left hand side of the screen, select “Error Status”.
Second drop-down menu select “Items with errors”.
Click the top of the column marked “Fulfillable”. This will sort the items and only show you the ones that Amazon currently has in its warehouse that currently have errors preventing them from being sold.
Open another Amazon tab in your web browser, this saves you from having to flip back and forth between the reports and the individual items.
Go to “Manage Inventory” on the new tab.
Look up the Merchant SKU, ISBN, EAC, or any other piece of information that it takes to find the item with errors in your inventory.
Determine the cause of the error.
If it says Inactive, try to relist it, paying attention to the condition you have it listed under. If the condition is Used or Collectible, there is a good chance that it should be listed as the other type (Used or Collectible). As a general rule, Toys and Games that are no longer in production are listed as Collectible, but it is not a hard and fast rule. Some exceptions apply.
Common errors:
If you use a third party listing program, sometimes your items are listed as Used when they should be Collectible, or Collectible when they should be Used.
There are two options:
You can “create a removal order”, you can do this by clicking the drop down box under the “Actions” column. This will cost you $ 0.50 (as of 15May2013). When you create your removal order, make sure that you type in the number of items you want returned in the “Fulfillable Qty” column above the number of items that Amazon has on the next screen.
You can list the product at Ebay, (Shopify, Etsy, or any other online site) and use Amazon’s Third Party Fulfillment service to have it shipped from the warehouse directly to your customer. The cost will vary based on the size and type of item. To use this service, click “Create a Fulfillment Order”, once you have sold it to someone else.

Once you have created removal orders for the items that had errors (or listed them on another site), just wait to ge tthem back in the mail. Once you receive them, list them through Amazon’s interface as new items in your inventory, marking them as Used or Collectible as required. Send them back in, and sit back and wait for the paycheck!